1Who we are
This website, thefelicieagency.com, is operated by The Felicie Agency (“we,” “us,” or “our”), led by Krystal Estavan. We provide workplace and community mental health support, leadership programming, and wellness events. This policy explains what information we collect through this website, how we use it, and the choices you have.
2Information we collect
Information you give us. When you request a consultation or contact us, we collect:
- Your name, organization, email address, and phone number
- Your team size and the service you are interested in
- Anything else you choose to write in a message or email to us
Information collected automatically. Like most websites, our website host may record basic technical information such as your IP address, browser type, and the pages you visit, so the site can operate and stay secure.
3Please do not send us health information through this website
Our website forms and email are not a secure way to share personal health information. Please do not include diagnoses, symptoms, treatment details, or other private health information in a form, email, or message. If you need clinical care, we will explain how to start safely during your consultation.
4How we use your information
- To respond to your consultation request and communicate with you
- To prepare proposals and plan programs for your organization
- To operate, secure, and improve this website
- To meet legal obligations
5How we share your information
We do not sell your personal information. We share it only with:
- Service providers who help us run the website, such as website hosting, form handling, and email. They may use your information only to provide services to us.
- Authorities or other parties when the law requires it, or to protect safety and rights
- A successor organization if our business is sold or reorganized
6Cookies and analytics
We do not use Google Analytics. Our website host may use cookies that are necessary for the site to work. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.
7Clinical services and health information
This policy covers only this website. Information you share while receiving clinical services from a licensed clinician in our network is protected under federal and state health privacy laws, including HIPAA where it applies, and is described in a separate Notice of Privacy Practices that the clinician provides to you.
8How long we keep information
We keep consultation and contact information for as long as needed to respond to you, provide services, and meet legal or business record requirements. You may ask us to delete it, subject to those requirements.
9Security
We use reasonable safeguards to protect the information we collect. No website or email system is completely secure, which is why we ask you not to send health information through the site.
10Your privacy rights
If you live in California, you may ask us what personal information we hold about you, ask us to correct or delete it, and ask that we not sell or share it (we do not sell it). To make a request, contact us using the details below. We may need to verify your identity before responding.
11Children
This website is intended for adults and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
12Links to other sites
This website may link to other sites, such as book retailers or partner organizations. We are not responsible for their privacy practices.
13Changes to this policy
We may update this policy. The “Last updated” date above shows the latest version. Continued use of the site after changes means you accept the updated policy.
14Contact us
The Felicie Agency
Email: krystal@thefelicieagency.com
Phone: 661-481-4458
Mailing address: Available on request
See also our Terms of Use.